TerraWave Support

Questions about the TerraWave app, your account or a TerraWave Gateway? Write or call us and we will help.

To help us find your account quickly, include the email address you sign in with, what you were doing, what happened, and your phone or tablet model and app version (Settings > Help & Information).

I cannot sign in

• Forgot your password: tap Forgot your password on the sign-in screen and TerraWave emails you a code. The code lasts 15 minutes. A farm Admin can also reset it for you in Settings > Manage Users.
• Two-factor code: a new password does not replace two-factor authentication. If your account uses an authenticator app or email codes, you will still be asked for one when you sign in.
• Lost your authenticator: use email codes if you turned them on in Settings, Sign-in and security. If email codes were never turned on, ask a farm Admin to reset your password.
• Shared iPad: do not tap Trust this device. Sign in with your email and password, then a code, each time.

Add or remove people

Farm Admins invite and manage team members in Settings > Manage Users. Each person has a role: Admin, Manager, Writer or Guest, which decides what they can see and change.

Set up a TerraWave Gateway

The app asks for camera access only to scan the QR code on your gateway during setup. Nothing is photographed or kept. If something does not connect, contact us.

Report a problem

In the app, open Settings > Help & Information > Report a problem and describe what went wrong. You can also email us. If the app crashes, it can send us the error automatically (switch this on or off in the same screen). We do not send your bin or grain readings.

My account and my data

• Delete your account and what happens to your data.
• Our Privacy Policy.
• To see or correct the personal information we hold about you, email us.